How to Cancel Les Mills NZ Membership — Step-by-Step 2026

Les Mills sells three distinct products, and the cancellation method depends entirely on which you hold:

• Club (gym) membership — physical access to a Les Mills club. This is the one with a 3-month minimum term and a direct debit. Cancel via the member portal or in person (see below).
• Les Mills+ (on-demand app) — streaming workouts at home, billed as an app subscription. Cancel through your App Store or Google Play account, not at a club.
• Class passes / casual passes — pre-paid bundles of class entries. These have no ongoing billing and simply expire, so there's usually nothing to cancel.

If you're being charged a fortnightly direct debit, you almost certainly have a club membership — read the gym-membership steps next.

Step 1 — Check your minimum term. Les Mills club memberships have a 3-month minimum. If you've been a member for less than 3 months, you'll either pay out the remainder or wait until it ends. Log in to the member portal or call your club to confirm your start date.

Step 2 — Submit your cancellation. Two accepted methods: (1) online — log in to the Les Mills member portal at lesmills.co.nz, open membership settings and submit a cancellation request; or (2) in person — visit your home club and complete a cancellation form with staff. A casual phone call is not accepted as formal notice; if you email, send it to your specific home club and request written acknowledgement.

Step 3 — Serve the notice period. After the 3-month minimum, Les Mills requires 14 days written notice. You'll be billed for roughly two more weeks and keep access during that time.

Step 4 — Get written confirmation of your end date and final payment, and only then cancel your bank direct debit.

The Les Mills+ streaming app is billed as a normal app subscription, so you cancel it through whichever store you signed up with — not at a club and not via the member portal.

• iPhone / iPad: Settings → tap your name → Subscriptions → Les Mills+ → Cancel Subscription.
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Les Mills+ → Cancel.
• Signed up on the web: log in at lesmills.com/plus, go to account/billing, and cancel there.

Cancelling stops the next renewal; you keep access until the end of the period you've already paid for. App-store subscriptions are not refunded for partial periods.

To leave before the 3-month club minimum is up, you'll typically pay out the remaining weekly fees. Les Mills may waive this in specific circumstances:

• Medical / injury — with a doctor's letter confirming you can't exercise.
• Significant relocation — moving to an area with no Les Mills club.
• Financial hardship / redundancy — at management discretion.

Contact your club's membership team directly to discuss — outcomes vary and are at the club's discretion.

Going overseas, injured, or having a quiet period? Les Mills lets you suspend a club membership for a small weekly fee (typically a few dollars instead of your full rate). This pauses rather than ends the membership — your direct debit continues at the reduced rate and you keep your joining history, so you don't re-pay a joining fee later. A suspension is not a cancellation. Ask your club for current suspension terms and the maximum hold period.

Les Mills membership contracts are covered by NZ consumer law. Key points:

• The 3-month minimum must have been clearly disclosed at signup. If a sales rep misrepresented the terms verbally, you may have grounds to challenge the contract under the Fair Trading Act.
• Joining fees are non-refundable; the notice-period fortnight is still charged even if you don't attend.
• Medical cancellations during the minimum term must be allowed for genuine medical reasons with a doctor's certificate.
• If you're charged after your confirmed final payment date, request a refund and, if unresolved, raise a direct debit dispute with your bank.