What happens if I cancel my Contours direct debit without notifying the gym?

Never cancel your direct debit before getting written confirmation of cancellation from Contours. Doing so counts as non-payment and may result in debt collection action, even if you've stopped attending. Always cancel the debit only after the gym confirms your membership has ended.

Can I freeze my Contours membership instead of cancelling?

Most Contours locations offer membership freezes for medical or travel reasons. A freeze typically costs $5–$10/week and suspends your access without cancelling. Ask your home club about freeze terms before committing to a full cancellation.

Can men join Contours NZ?

Contours is a women-only gym. Memberships are available to women and people who identify as women. This policy is covered under NZ's Human Rights Act exemptions for single-sex fitness facilities.

NZ Gym Guide

Contours NZ — Cancellation Facts at a Glance

Detail	What you need to know
Minimum contract	No lock-in — cancel with 2 weeks notice
Notice period required	2 weeks written notice
How to cancel	Contours NZ cancellations are handled by your local Contours studio. Contact them directly via email or in person. Contours has no central online cancellation system.
Early exit fee	None — Contours has no lock-in contract.
Direct debit	Contours charges by weekly or fortnightly direct debit. Cancel your bank authority after your final charge has cleared and you have written confirmation of cancellation.
NZ Consumer Law applies?	Yes — see section below

Step 1 — Find Your Contract End Date

Before doing anything else, locate your original membership agreement and confirm your contract end date. For Contours, the minimum term is No lock-in — cancel with 2 weeks notice. If you're unsure, call or visit your home club and ask — they are required to tell you. Write the date down before contacting them.

Step 2 — Give Written Notice

Contours NZ cancellations are handled by your local Contours studio. Contact them directly via email or in person. Contours has no central online cancellation system. Send your notice with enough lead time to cover the notice period of 2 weeks written notice. Your notice period starts from the date the gym receives your notice — not when you send it. Always use email so you have a timestamp and a record.

Step 3 — Use This Cancellation Email Template

Copy and paste this template. Fill in the [brackets].

Subject: Membership Cancellation — [Your Full Name]

To: [Your Contours studio email]

Hi Contours [Studio Location],

I am writing to cancel my Contours membership.

Member name: [Your full name]
Studio: [Your Contours studio]
Last attendance date: [Approximate date]
Cancellation effective date: [2 weeks from today]

Please confirm receipt of this cancellation and advise my final billing date.

Kind regards,
[Your name]

Step 4 — Get Written Confirmation

Do not consider your cancellation complete until Contours confirms it in writing. Reply to ask for confirmation if you don't receive it within 3 business days. If the club is unresponsive, escalate in writing to Contours's national customer service team. Keep every email.

Step 5 — Cancel Your Direct Debit (At the Right Time)

Only cancel your bank direct debit after you have received written confirmation from Contours that your membership has ended. Cancelling before this point is treated as non-payment. Contours charges by weekly or fortnightly direct debit. Cancel your bank authority after your final charge has cleared and you have written confirmation of cancellation.

Your Rights Under NZ Consumer Law

Contours memberships are covered by NZ Consumer Law. As there is no lock-in contract, you are entitled to cancel at any time with 2 weeks notice. No early exit fees apply. If Contours charges you beyond your cancellation date, you are entitled to a full refund of the excess charges.

The NZ Commerce Commission has guidance on unfair contract terms — gym contracts that automatically roll over without clear notice, or that charge excessive cancellation fees, may fall foul of the Fair Trading Act 1986. If you believe you're being charged unfairly, contact the Commerce Commission or lodge a dispute with the Disputes Tribunal (free to use for claims under $30,000).

Common Problems and How to Handle Them

Studio asks you to come in to cancel in person — you have the right to cancel in writing. Email with read receipt is acceptable and preferable as it creates a record.
Charged after 2-week notice period — this is an error. Forward your cancellation email confirmation to the studio and request a refund. If not resolved, contact your bank to reverse the charge.
Unsure which studio holds your membership — check your bank statement for the direct debit description. It should name the Contours location.