How do I cancel City Fitness NZ?

Visit your home City Fitness club and complete a cancellation form in person, or send a written request by email. Give the required notice period (typically 2–4 weeks) and get written confirmation of your final payment date.

Is there a cancellation fee for City Fitness NZ?

No — City Fitness has no long-term lock-in contract and no exit fees after the 4-week minimum period. You just need to give the required notice.

Can I cancel City Fitness NZ online?

City Fitness recommends cancelling in person at your home club. Some clubs accept written email notice but in-person cancellation with a form is the most reliable method.

NZ Gym Guide

City Fitness NZ Cancellation — Quick Summary

Factor	Details
Minimum term	4 weeks
Notice period	Typically 2–4 weeks written notice
How to cancel	In person at your club or written notice by email
Exit fee	None after the 4-week minimum
Direct debit	Cancel after written confirmation only

How to Cancel City Fitness NZ

City Fitness has no lock-in beyond the 4-week minimum. The cancellation process is: 1. **Check you've completed your 4-week minimum** — if you signed up less than 4 weeks ago, you'll need to wait or pay for the remaining weeks. 2. **Visit your home City Fitness club** and request a cancellation form. Complete it in person and keep a copy. 3. **Alternatively**, send a written cancellation request via email to your club. 4. **Get written confirmation** — email confirmation that your cancellation has been processed and your final payment date. 5. **Continue training** until your final payment date — your membership remains active through the notice period. 6. **Cancel your direct debit** via online banking after the final payment has processed.

Notice Period

City Fitness typically requires 2–4 weeks notice to cancel. Your direct debit will continue for this period after you submit your cancellation. Check your specific membership agreement for the exact notice requirement, as it can vary. The key is submitting cancellation before your next billing cycle if you want to minimise additional charges.

No Long-Term Exit Fees

Once you've completed your 4-week minimum, there are no exit fees for City Fitness cancellation. This is one of the advantages of choosing City Fitness over gyms with 12-month contracts — you're not locked in and there's no financial penalty for leaving.

Tips for a Smooth Cancellation

Always get written confirmation of your cancellation date and final payment
Don't cancel your direct debit before your final payment has been taken
Visit in person if possible — written forms at the club are more reliable than email alone
Keep a record of all correspondence in case of billing errors
If you're moving to another city, check if City Fitness has a club there before cancelling — the Black Card membership is multi-club

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